South32 Jobs 2021 for SPECIALIST SERVICE DELIVERY: KHUTALA COLLIERY (SAEC) – INTERNAL / EXTERNAL

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Job Title: SPECIALIST SERVICE DELIVERY: KHUTALA COLLIERY (SAEC) – INTERNAL / EXTERNAL
Location: eMalahleni / Witbank, Mpumalanga, South Africa
Reference #: CEN-IT-051
Contract Type: Permanent
Salary: Market Related

Job Summary:

The purpose of this role is to act as the primary interface between the operation / site and IT. This role owns the service relationship regarding the operation / site and IT expectations for service and governance.

CORE ACCOUNTABILITIES:

Managing IT services and operations;

Responsible for infrastructure management and end user computing support;

The accountabilities for the Service Delivery Specialist include but are not limited to: Ensure environmental compliance for computer rooms; Ensure controlled access to computer rooms; Ensure acquisition, implementation and
upgrade of operational infrastructure in line with agreed standards and requirements;

In terms of infrastructure support, the role will be responsible for the following aspects, namely:

Documenting and maintaining Infrastructure configuration; Managing infrastructure change control; Implementing and managing 3rd Party Vendor Support for Mine Infrastructure; Delivering operational Infrastructure support;
Managing incidents and service requests; Performing problem management; Performing Root Cause Analysis;

Customer Management (Manage business & customer relationships): Responsible for adhering to Coal IT customer engagements, change and communications strategies and plans; Managing business relationships and accounts by acting as the main Service Delivery point of contact;

Managing IT Governance, Risk & Compliance for Service Management and Infrastructure;

Managing IT security, IT quality and IT HSEC activities;

Responsible for optimizing Asset Operational IT Service Delivery contracts with 3rd parties.

REQUIREMENTS:

Serious contenders will have a Degree / National Diploma in IT or related IT certification/s relevant for this role with a minimum of 4 years’ experience in infrastructure and at least 1 year in a supervisory role;

In-depth knowledge of infrastructure stream is essential;

Knowledge of service methodologies, delivery and integration processes and procedures in an out-sourcing environment is essential;

Experience in Mining and / or Manufacturing industries is essential;

In depth understanding of the nature of opportunities and issues faced by operations is essential.

To Apply:

Click Here!

Application Deadline: 12/03/2021