Nespresso Jobs 2022 for E-Commerce Manager

The eCommerce Manager will be responsible for driving traffic, via promotions and email campaigns to increase revenue, ultimately improving the customer journey. The aim is to make the online eCommerce system easy to use, speedy and secure. You will possess strong sales and customer services experience in the Online retail environment

Job Title: E-Commerce Manager
Location: Randburg
Contract: Permanent

Job Summary:
Implement the defined strategy, the consumer activation plan and campaigns:
Define and implement the ecommerce strategy in line with the Consumer Journey Strategy developed by marketing
Define, plan & ensure the execution of e-merchandising activities through cross-sell, up-sell & eCRM strategies
Leverage (internal and external) data, insights and recommendations to continuously improve e-Com activities
Support other departments in implementing projects with a digital dimension

Optimise e-retailer content & experience:
Drive the day-to-day back-end management of digital boutiques, both owned Digital Boutiques and not-owned (Trade Partner Web sites)
Drive and continuously improve the digital path to purchase and ensure a best-in-class digital consumer experience through optimised purchasing paths
Ensure the integration of all product launches and digital campaigns into the content management system (e.g., copy, visuals, banners)
Ensure platforms are compliant with cross-functional requirements (e.g. TQM, Legal, Delivery services etc.)
Optimise back-end performance of digital channels by collaborating with IT, CRC, Marketing and Supply Chain stakeholders

Management Team Responsibilities:
Drive the organisation’s business results by making tactical and operational decisions by building a sustainable E-comm team
Define and drive the right initiatives to achieve business results
Manage and monitor the budget within the subdepartment
Drive improvements and efficiencies in the organisation by collaborating with other departments

People & Performance Management:
Attract and retain talent, develop the personal effectiveness of employees by regular coaching and implementation of learning activities
Build a strong team where team members collaborate effectively and understand their shared goals and purpose
Set individual performance goals that provide a clear line of sight to organisational priorities and monitor progress towards achievement of goals by use of the PDP methodology
Build the Nespresso culture by promoting and supporting a happy, healthy and safe working environment that encourages teamwork, ambition and a high level of professionalism.

Minimum Requirements:
Relevant tertiary qualification:
5 years+ experience in a Digital Marketing Agency or dedicated Digital marketing team
Sector experience: Retail, Food & Beverage, Financial Institutions, Telecommunications
Strong experience in eCommerce activities to drive traffic on websites
Strong experience in eCommerce Operations (Content Management, e-Merchandising & personalisation)
Strong Web Analytics knowledge (Google Analytics certification a plus)
Experience in building and managing an eBusiness operation (organization, processes, guidelines) is a strong plus
CRM and eCRM Experience essential
Commercial Business Acumen (understanding of processes and enablers, drivers of Business Models & being capable to translate them into relevant Marketing Actions)
Excellent planning and administration skills
Excellent project management skills
Ability to work independently

Package & Remuneration: Market Related

To Apply:

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