Glasshouse Jobs 2023 for IT Infrastructure Administrator

Job Title: IT Infrastructure Administrator – Southern Suburbs, Cape Town
Location: Cape Town

Duties & Responsibilities:

Commercial / Customers:

Manage client relationships
Ensure that client queries are responded to within a timely manner
Ensure that business products & service offerings stay competitive and in line with market related offerings

Staff Management:

Overall management of the IT department
Manage the following staff complement
4x Cabling Technicians
1x ISP Support Technician
2x Desktop Support Technicians
Schedule technicians for installations and site visits
Provide guidance and task assignment to staff
Identify training needs, motivate and uplift staff
Draft, review and implement IT policies and procedures for the organisation
Ensure that staff adhere to standard operating procedures

MMR / Node Rooms:

Manage all data rooms and node rooms by ensuring that the team documents all equipment in each room and follows maintenance procedures so that all equipment is correctly maintained, labelled and managed to the standard required for a first-tier network provider (TIA/EIA-568-B)
Manage new ISP builds
Regular reporting on the status of infrastructure health
Identifying and planning upgrades of network infrastructure and implementation thereof
Ensure that scheduled changes take place and are completed
Investigate new infrastructure hardware on an ongoing basis that could improve both the company or customers and provide reporting

Last Mile Installations:

Management of last mile fibre installations
Project management of fibre projects
New build design, installations and commissioning

Wireless Installations:

Management of wireless installations
Project management of wireless roll-outs
New build design, installations and commissioning

Requirements:

Must have a valid driver’s licence and reliable vehicle
Clear health record
Clear criminal record
Clear credit record
Contactable references

Qualifications:

Bachelor’s degree in Information Technology or equivalent would be advantageous
Mikrotik Qualification beneficial
Wireless Certificate beneficial

Experience and Knowledge:

Proven work experience in a similar role
ISP or telecommunications background, management and good understanding of Wireless High-Sites and Fibre Node rooms
Project management experience is advantageous

Skills and Attributes:

Excellent communication skills (verbal and written)
Proven organisational and administration skills
Customer service orientated – ensuring corporate and residential customers are happy
Ability to manage multiple projects simultaneously
Leadership skills
Deadline driven
Results oriented, high energy, self-motivated
Ability to convey technical knowledge, liaise with providers and deal with issues proactively

The main purpose of this position:

Our Client who forms part of a larger Group, is a leading Internet Service Provider (ISP) and Fibre Network Operator (FNO) that connects you to the Internet through high-speed & uncapped fibre solutions, wireless fibre packages and VoIP connections.

We work with leading underlying infrastructure providers (including our own) which boasts a connection to the various Data Centres both locally and Internationally.

We are looking for a well-seasoned IT Infrastructure Administrator that will be responsible for the day-to-day management of a small team of wireless and cable installation technicians as well as our internal IT team.

The successful incumbent will ensure the smooth running of the IT Infrastructure, Operations, Data / Node rooms and ISP installations