BCE Food Service Jobs 2023 for Customer Sales Agent available. See details below on how to apply for the position of Customer Sales Agent in BCE Food Service.
BCE Foodservice Equipment (formerly known as Business and Catering Equipment) was founded in 1987. In 2003 the business was purchased by a consortium headed by Global Capital (Pty) Ltd, an Investment Banking and Private Equity Firm. In 2011 BCE Foodservice was acquired by Universal industries Corporation Limited.
Job Title: Customer Sales Agent
Location: Gauteng
Salary: Market Related
Job Type: Permanent
Sectors: Warehousing, FMCG, Hospitality
Benefits: Medical Aid, Pension Bonus
Reference: 07
Vacancy Details
Our Company is currently seeking the skills and expertise of a vibrant and energetic Customer Service Agent, based in Johannesburg.
Key duties and responsibilities (including but not limited to):
- Process all customer transactions accurately and timeously. Manage orders from entry to finalisation.
- Manage all customer feedback requirements regarding Order Status, Back-order Reporting, and
- general inquiries in adherence to all policies and procedures.
- Develop positive relationships with customers and provide professional Customer Service and Support.
- Foster relationships with internal colleagues and relevant business departments.
- Use initiative and be proactive in resolving customer queries promptly.
- Promote total customer satisfaction internally and externally through providing professional services
- and prompt query resolution.
Required Skills
- Sales: 1 to 2 years
- Telephone Etiquette: 3 to 4 years
- Order Processing Management: 3 to 4 years
Candidate Requirements
Requirements, skills and attributes:
- Grade 12/Matric equivalent
- Qualification in Sales – distinct advantage
- Previous experience in a customer service department and/or a call centre (distinct advantage)
- Excellent communication skills (both verbal and written)
- Excellent command of the English language
- Data capture accuracy & attention to detail
- Ability to manage customer’s expectations
- Customer focused – ability to excel in the provision of service
- Energetic/shows initiative and have ability to work under pressure
- Ability to consistently deliver quality service even when under pressure
- Time management skills and self-starter
- Product application knowledge of catering equipment an advantage
- PC literate (SAP, Microsoft Office packages including outlook)
- Excellent listening skills
- Problem solving ability
- Team player
To Apply
Application Deadline: November 05 2023
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