Risk Benefit Solutions Jobs 2020 for Quality Assurance Consultant – Personal Lines Underwriting available. See details below on how to apply for the position of a Quality Assurance Consultant – Personal Lines Underwriting in Risk Benefit Solutions.
The purpose of the role is to quality assure the activities of the personal lines underwriting team and provide coaching to the team to ensure customer satisfaction and compliance to legislation and business processes.
Job Title: Quality Assurance Consultant – Personal Lines Underwriting
Location: Cape Town, Western Cape, South Africa
Reference: # 2020-289
Contract Type: Permanent
Salary: Market Related
Specification
Role Outputs
Financial
•Ensure and contribute to minimisation of general expenses
Client
•Ensure that all stakeholder communication is accurate, timeous, professional and relevant
•Build and maintain mutually beneficial relationships with all stakeholders
•Ensure and contribute to achieving own and company client satisfaction targets
Business Processes
•Quality assure personal lines underwriting processes against company processes and legislation
•Adhere to quality assurance processes and procedures
•Compile and provide quality assurance reports as required to various stakeholders
•Feedback to the line manager on quality assurance results for the team as and when required
•Daily feedback to underwriters on the quality assurance result(s)
•Weekly and/or monthly coaching with underwriters to improve performance
•Regular feedback meetings with line manager and Learning and Development to discuss training needs
•Report any suspected fraud, misrepresentation and/or dishonesty
Learning and Growth
•Live the RBS Way
•Share information and knowledge with the team
•Ensure own productivity targets are met
•Contribute towards and ensure continuous improvement in own and team performance
•Keep accurate record of own activities
Minimum Qualification and Skills
•Matric or equivalent
•RE5
•FAIS Compliant (credits and/or full qualification)
•Computer Literate
•Excellent communication skills, verbal and written
•Active listening skills
•Coaching and mentoring
Minimum Experience
•3 years’ experience as a Personal Lines Underwriter
•2 years’ experience in a Quality Assurance monitoring role
Application Deadline: 16/10/2020
Any problems with registering/uploading your CV, please contact the HR Administrator at debbie@rbs.co.za
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