TIME PERSONNEL Jobs 2020 for FUEL P.O.S. HELPDESK TECHNICIAN available. See details below on how to apply for the position of a FUEL P.O.S. HELPDESK TECHNICIAN in TIME PERSONNEL.
Do you have experience supporting customers telephonically requiring assistance with their Fuel Management Point of Sales systems? Our Client requires your expertise and experience to join their highly successful team.
REQUIREMENTS
Matric
2 years industry related experience would be an advantage
Computer literate, A+, N+ advantageous
Tech Savvy with excellent communication skills
Solution and results driven
Client service etiquette
DUTIES
Serving as the first point of contact for customers & clients seeking technical assistance over the phone or email
New Product Faults locating, reporting and fully corrected
Performing remote troubleshooting through diagnostic techniques and pertinent questions
Determining the best solution based on the issue and details provided by customers
Logging and closing Calls
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures
Locate, test and report Bugs
Write up troubleshooting methods and recommendations
Provide customers and clients with a safe and secure platform and terminal to alleviate frustration sand problems and ultimately give them security and stability through guidance and support
Internal Technical Support
Salary: R dependent on experience
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